Thank you for choosing Mattanzo LLC! We hope you are satisfied with your purchase. If you are dissatisfied with your order in any way, we offer the following return and refund policy:
- Refund Timeframe
You can request a refund within 7 days of receiving the item. Please contact us within this period to initiate the refund process. - Return Conditions
Items must be in unused, undamaged condition and must include all original labels, packaging, and accessories.
We do not accept returns of used, damaged, or expired items.
- Refund Process
Request a Refund: Please contact our customer service team via email at carrie@mattanzo.shop, providing your order number and reason for return.
Return Confirmation: We will contact you as soon as possible after receiving your refund request, providing a return address and further instructions.
Return Mailing: Please ensure you return the item using a trackable mailing method and retain proof of mailing. Return postage is the customer’s responsibility unless the item is defective or incorrectly sent.
Refund Processing: Once we receive and inspect the returned goods, we will process your refund within 5-7 business days. The refund will be processed using your original payment method.
- Goods Not Eligible for Return
The following items are not eligible for return:
Items with obvious signs of use
Any items past the return deadline.
- Contact Us
For any questions or further assistance, please feel free to contact us:
Phone: +1 404-795-3990
Email: carrie@mattanzo.shop
Thank you for choosing Mattanzo LLC. We look forward to providing you with even better service!