- How do I place an order?
You can place an order by visiting our website and browsing our product selection. Select your desired items and click “Add to Cart.” When completing your purchase, please fill in your payment and shipping information as prompted.
- Can I change or cancel my order?
Once your order is confirmed, you cannot change or cancel it. Please carefully check all information before placing your order. If you find any problems, please contact our customer service team immediately.
- How long does shipping take?
Our processing time is usually 1-3 business days, depending on the shipping method and destination you choose. You will receive the estimated delivery date when you receive your order confirmation email.
- How do I track my order?
You will receive an email containing tracking information after your order has shipped. You can use the tracking link in the email to track your package status in real time.
- Where can I find our return policy?
Our return policy can be found in the “Returns and Refunds Policy” section of the website. You can also refer to the above for more details.
- Can I return any items?
You can request a refund within 7 days of receiving the item. The item must be unused and contain all original labels and packaging. See our return policy for more details.
- How to contact customer support?
You can contact us through:
Phone: +1 404-795-3990
Email: carrie@mattanzo.shop
Our customer support team will respond to you as soon as possible during business hours.
- What payment methods do you accept?
We accept the following payment methods: major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other electronic payment methods. For more information, please visit the checkout page.
- What is your privacy policy?
We value your privacy, and all customer information is processed in accordance with our privacy policy. Please visit our website’s privacy policy page for more information.